隱私權政策

LUMORA IP provides intellectual property consulting, strategic advisory, and cross-border coordination services. This Privacy Policy applies to information collected through the LUMORA IP website, email communications, and any website communication feature that may later be enabled.

LUMORA IP may collect and process information that you voluntarily provide, including your name, email address, company or organization name, country or jurisdiction-related information, information contained in your communications, and other information you choose to share in connection with an inquiry. The website may also collect limited technical information through standard website operation, including IP address, browser type, device information, language preferences, pages visited, and general usage or interaction data.

LUMORA IP may use personal information to respond to inquiries, evaluate whether a matter falls within the scope of services, communicate about potential consulting or coordination matters, maintain communication records, improve website functionality and user experience, support internal administration and business development, protect the security and integrity of the website, and coordinate with appropriate professionals where relevant. LUMORA IP sends marketing emails only to people who ask for them and confirm their email address, as explained in section 13.

Visitors should not submit highly confidential, privileged, highly sensitive, or legally time-critical information through this website or in any initial communication unless and until an appropriate professional relationship has been established and the relevant communication channel has been confirmed. Initial communications may not be treated as privileged, confidential in a legal sense, or secure for highly sensitive disclosures.

Contacting LUMORA IP or submitting information through this website does not by itself create any legal representation relationship, attorney-client relationship, consulting engagement, fiduciary relationship, or other formal professional relationship. Information submitted through initial contact channels may be reviewed for communication, evaluation, and coordination purposes, but should not be relied upon as establishing a protected professional relationship unless and until formally agreed.

LUMORA IP does not sell personal information. Information may be shared where reasonably necessary with internal personnel or trusted support providers, technology, hosting, communication, analytics, development, or administrative service providers, licensed attorneys or authorized local professionals where needed in connection with a matter, and regulatory, legal, or governmental authorities where disclosure is required by applicable law, regulation, legal process, or protective necessity. Any sharing will be limited to what is reasonably appropriate in the relevant context.

Because LUMORA IP operates in an international and cross-border context, information may be accessed, processed, or stored in more than one jurisdiction depending on the nature of communications, service providers, systems, or professional coordination involved. By using this website or communicating with LUMORA IP, you understand that information may be handled internationally in connection with legitimate operational, coordination, or service-related purposes.

LUMORA IP may retain personal information for as long as reasonably necessary to respond to inquiries, maintain business and communication records, support legitimate operational needs, comply with legal, tax, regulatory, or recordkeeping obligations, and protect rights, security, and professional integrity. Retention periods may vary depending on the nature of the communication, the relationship, and applicable obligations.

LUMORA IP seeks to use reasonable organizational, administrative, and technological measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss. However, no website, email system, server, cloud service, or electronic transmission method can be guaranteed to be completely secure, and LUMORA IP does not guarantee absolute security of information transmitted online.

This website may use cookies, analytics tools, hosting logs, performance-monitoring tools, or similar technologies for standard website operation, language preferences, performance monitoring, user experience improvement, and general traffic analysis. If such tools are used, they are intended to support website functionality, performance, and general business insight rather than unnecessary intrusion. Visitors may adjust browser settings to limit cookies, although doing so may affect certain website functions.

This website may contain links to third-party websites, services, or platforms. LUMORA IP is not responsible for the privacy practices, content, or security of third-party websites or services, and visitors should review the policies of those third parties separately.

Depending on applicable law and the context of the information involved, you may request to access personal information held about you, correct inaccurate information, request deletion where appropriate, object to certain uses, or request clarification regarding how information is handled. Any such request may be directed to LUMORA IP at hello@lumoraip.com. LUMORA IP may request reasonable information to verify identity before acting on a request.

You may also object at any time to receiving marketing emails, including the profiling used for them, and we will stop using your information for that purpose (Article 21(2) and (3) GDPR): unsubscribing is enough. If you are in the European Union, you may also lodge a complaint with a data protection supervisory authority, in particular in the country where you live or work.

LUMORA IP sends marketing emails only to people who ask for them. They are about LUMORA IP's own intellectual property consulting, strategic advisory and cross-border coordination services: service news, practical notes on protecting and renewing trademarks in the jurisdictions we work with, and offers of our own services. They are general information, not legal advice, and they never promote third-party products or services. We write rarely: as a guide, no more than two emails a month, in English, Spanish or Chinese.

You ask for them with a separate checkbox on our request forms, which is never pre-ticked. It is separate from reading this Privacy Policy: leaving it unticked changes nothing about your request, and reading or accepting this Privacy Policy does not subscribe you to anything. Your consent covers LUMORA IP only; it is not consent to hear from any other company or brand.

Ticking the box is not enough, on purpose: anyone can type someone else's email address into a form. When you tick it, we send one confirmation email to the address you gave. That email contains no marketing and does not use your name, and nothing is subscribed until someone presses the confirmation button in it from that mailbox. The link works once and expires after 72 hours; if you did not ask for it, simply ignore it. After you confirm, your subscription is recorded once your request is linked to our record for you, and only if that record has the same email address you confirmed.

When your subscription is recorded, we keep the date and time, how it was given and the version of this Privacy Policy that was in force, together with a cryptographic fingerprint (SHA-256) of its text, which we archive exactly as published. This lets us demonstrate what you agreed to (Article 7(1) of the EU General Data Protection Regulation, “GDPR”).

Legal basis: your consent (Article 6(1)(a) GDPR). We do not send you marketing emails because you are, or were, a client of LUMORA IP: only if you ask for them.

To decide which emails are relevant to you, we use information we already hold: your language, country and nationality; whether you are an individual or a company and, for a company, its sector, country and size; your relationship with us (client, former client, prospective client, collaborator or supplier), how it started and the type of client you are (for example brand owner, foreign associate or small business); when we were last in touch and through which channel you usually contact us; when we last emailed you and whether you replied; and, from your matters with LUMORA IP, the service, its stage, the jurisdictions and Nice classes involved and upcoming renewal dates. An email may include your name, your company, your matter reference, your trademark, its jurisdictions, its Nice classes or its renewal date. We do not use your browsing on this website for this.

This is profiling within the meaning of Article 4(4) GDPR, and we call it that. It is simple: it is done by rules that we write ourselves, without artificial intelligence, and each email is recorded with the reasons it was sent to you. It is used only to choose which marketing emails you receive, only while you remain subscribed, and it has no effect on any matter, quote or service. You can object to it at any time simply by unsubscribing (Article 21(2) GDPR).

We do not know whether you open our emails or which links you click. They contain no tracking pixel, links go directly where they say without any redirect, and open and click tracking is switched off. For each email we record only when it was sent, whether our email provider tells us that it was delivered, bounced or marked as spam, whether you replied, and an internal copy of what we sent.

Unsubscribing is at least as easy as subscribing. You can use the one-click unsubscribe link at the bottom of every marketing email (it opens a page with a single button, so that a link scanner cannot unsubscribe you by accident), use the unsubscribe option that your email program shows next to the sender, reply to any of our marketing emails, or write to hello@lumoraip.com. Unsubscribing does not affect emails about any matter you have open with us, and you do not need to give a reason.

When you unsubscribe, we add your email address to LUMORA IP's suppression list so that we do not email you again, even if your address reaches us another way. We keep only the address, the reason and the date. If you later ask to subscribe again and confirm it, we remove it from that list. We also suppress an address if we learn that our emails to it bounce or that its owner marked one as spam; in that case we remove it only at your request.

Our customer records and our email run on Google Cloud and Google Workspace, provided by Google, with our database hosted in the European Union (Belgium and Madrid). These systems are hosted and operated for us by technology service providers under written agreements. If we ever send these emails through Twilio SendGrid, open and click tracking will also be switched off. These providers act only on our instructions, and nobody else receives your information for marketing purposes.

LUMORA IP is a United States company, and Google and Twilio belong to groups based in the United States, so your information is accessed from, and may be transferred to, the United States. When you write to us, you provide your information directly to a company established in the United States. Where our service providers transfer personal information from the European Economic Area to the United States, they rely on the EU-U.S. Data Privacy Framework or on the standard contractual clauses approved by the European Commission.

We keep the proof of your consent (subscriptions, unsubscriptions, the policy version and the record of each email sent) while you are subscribed and for 3 years after you unsubscribe, restricted to demonstrating your consent if a complaint or a regulatory inquiry arises. We keep your address on the suppression list for as long as it is needed to respect your choice.

The company responsible for these emails is LUMORA IP Consultancy LLC, a Wyoming (United States) limited liability company (EIN 98-1925234) operating under the brand LUMORA IP. Its registered address is 30 N Gould St Ste R, Sheridan, WY 82801, USA. LUMORA IP works remotely and has no office open to the public: you can reach us at hello@lumoraip.com.

LUMORA IP may update or revise this Privacy Policy from time to time. Any updated version may be posted on this website, and continued use of the website after changes are published may be treated as acceptance of the revised policy.

Continued use of this website is never treated as consent to marketing emails. If we change how we handle marketing emails in a way that matters, we will ask for your consent again before relying on it for the new terms.

If you have questions regarding this Privacy Policy or the handling of information by LUMORA IP, please contact LUMORA IP at hello@lumoraip.com.